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To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been worn or altered in any way are not eligible for return.
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2-3 business days with further instructions. Please do not send your return back without receiving confirmation from us first, as this may delay the processing of your return.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any items lost in transit. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to appear on your account, depending on your bank or credit card provider. If you do not receive your refund after this period, please contact us for assistance.
We do not offer direct exchanges. If you wish to exchange an item for a different size or style, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Certain items are non-returnable, including but not limited to personalized or custom-made items, final sale items, and items marked as non-returnable at the time of purchase. Please check the product description carefully before making your purchase. If you have any questions about whether an item is returnable, please contact us prior to placing your order.
If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow 1-2 business days for a response to your inquiries.
